All orders processed before 1pm Monday -Thursday are dispatched within 48hours unless next day delivery is chosen as our delivery service within the UK either by Royal Mail first or second class 2-4 days or Parclelforce , DPD , My Hermes, Interlink 24-72 hour courier delivery service.( Please make sure there will be someone to sign for your delivery ) . On other occasions you should receive your goods within 7-21 working days. In the event that an item proves to be very popular due to media coverage or with busy periods like Christmas this can take longer. If your order has been sent Royal Mail first class please be aware that we cannot track it. All other services are tracked
Orders going overseas are either sent Royal Mail signed for which are tracked , Royal Mail First Class or if the item is over 2kg it will be sent via UPS,DPD, TNT or Fedex. We don't send out tracking information automatically but can send you a tracking number on request.
N.B. Some items need to be ordered in for your specific order. If this is the case all information will be on the product detail page.
Deliveries can only be processed Monday to Friday. Our warehouse is not open on weekends or Bank Holidays. Most couriers will only deliver on weekdays unless specifically paid for. Royal Mail items may arrive on a Saturday.
Larger items including Bean Bags, Tables, Chairs, Lighting and similar are likely to only be delivered Monday-Friday unless specifically paid for and organised by our shipping department.
The Extreme Lounging range can only be send out Monday -Friday. The delivery is a two day delivery by courier and will arrive during the say between 9am and 6pm. These items cannot be delivered on the weekend.
If you want to return your bean bag for a refund or swap for another colour , the cost to yourself will be £22.50 per bean bag and we will pick the item up from the address that it was delivered on a day that you advise. You will need to be at home from 9am -5pm for pickup.
We can only send filled Bean Bags to mainland UK via Courier. For all other other destinations we can send you SKINS, i.e. the outer material of the bean bags. You can then fill them with Polystyrene beads which are usually widely available. Each adult bean bag needs approx. 10 cubic feet of polystyrene beads.
Please contact us if you need more information. firstname.lastname@example.org